Shipping policy
At LONJEBA we work to make sure your order arrives quickly, safely and in the best condition, guaranteeing the quality and proper preservation of our products.
Shipping areas
We currently ship to:
Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla), mainland Portugal and the other European Union countries.
Order preparation
We prepare and ship your order within a maximum of 24 working hours from payment confirmation.
If you order at the weekend or on a public holiday, it ships first thing on the next working day.
Delivery times
Once shipped, the estimated delivery times are:
- Mainland Spain: 24–48 working hours
- Balearic Islands: 48–72 working hours
- Canary Islands: 3–5 working days
- Mainland Portugal: 2–4 working days
- Rest of the European Union: 3–7 working days
These times are approximate and may be affected by causes beyond LONJEBA's control, such as public holidays, weather conditions or carrier incidents.
Shipping costs
Shipping costs are calculated automatically at checkout and shown before you complete your order.
- Mainland Spain: 2,95 €. Free from 30 €.
- Balearic Islands: 4,95 €. Free from 50 €.
- Canary Islands: 9,95 €.
- Mainland Portugal: 5,95 €. Free from 100 €.
- European Union (Germany, Austria, Belgium, Denmark, France, Greece, Ireland, Italy, Luxembourg, the Netherlands and Sweden): 12,95 €. Free from 120 €.
- Rest of the European Union: 15,95 €. Free from 150 €.
Shipments outside the European Union
For now we do not ship outside the European Union. If you are outside the EU and are interested in a product, message us on WhatsApp and we will look into it.
Shipments to countries outside the European Union may be subject to taxes, duties, customs fees or handling charges, that are not included in the product price or shipping costs.
These costs must be paid in full by the recipient on delivery or when required by the authorities or the carrier.
LONJEBA is not responsible for any delays, holds or returns of the order resulting from customs procedures or local regulations in the destination country.
Undelivered or uncollected orders
If an order cannot be delivered for reasons attributable to the customer (repeated absence, incorrect address, not collected from the pickup point, refusal to pay customs fees), the order will be returned to our warehouse.
In these cases, the product amount will be refunded, minus shipping and return costs and, where applicable, any customs handling costs.
Delivery issues
If you notice any delivery issue (damaged, incomplete or incorrect order), you must tell LONJEBA within 48 hours of receiving the order.
Once we have looked into the issue, we will tell you how to proceed and, where appropriate, arrange a replacement or a refund.
Contact
For any questions about shipping or deliveries, you can write to our contact email address.